Refund Policy – MyCloudSaver

Last Updated: 2 January 2024

Thank you for choosing MyCloudSaver. We aim to deliver reliable, high-quality website, software, and digital services. This Refund Policy explains the conditions under which refunds may be issued for services or products purchased through mycloudsaver.com.

1. Scope of This Policy

This Refund Policy applies to all services, subscriptions, and software solutions offered by My Cloud Saver unless otherwise stated in a written agreement.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Service Quality Concerns:
   If you are dissatisfied with a service provided by My Cloud Saver, you must notify us within 7 days of service delivery, clearly outlining the issue.
• Software Malfunctions or Defects:
   If delivered software contains significant defects that prevent core functionality, you may request a refund within 14 days of delivery, provided the issue is verifiable.

3. Non-Refundable Services

Refunds will not be issued in the following cases:

• Custom or Tailored Development:
   Any service involving custom design, development, coding, or personalized configurations is non-refundable once work has commenced.
• Change of Mind:
   Refunds are not available for changes in project direction, business decisions, or personal preference after approval or initiation of work.
• Third-Party Costs:
   Fees paid to third-party tools, licenses, hosting providers, or integrations are non-refundable.

4. Refund Request Process

To request a refund, clients must submit a written request through MyCloudSaver’s official support channel. The request should include:

• Order or project details
• Reason for the refund request
• Supporting documentation, if applicable

(Contact details are intentionally masked to prevent misuse.)

5. Refund Review & Processing

All refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed within 7 business days and issued using the original payment method whenever possible.

6. Partial Refunds

In certain situations, MyCloudSaver may issue a partial refund based on the scope of work completed, level of service usage, or nature of the issue. The determination of partial refunds is at MyCloudSaver’s sole discretion.

7. Early Termination of Services

If a client terminates services before project completion, any eligible refund will apply only to the unused portion of prepaid services, minus non-refundable fees, completed work, and incurred expenses.

8. Policy Modifications

MyCloudSaver reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website.

9. Agreement to Policy

By purchasing or using MyCloudSaver services, you acknowledge that you have read, understood, and agreed to this Refund Policy.